We are completely dedicated to your total satisfaction. You can contact our customer service team for all non-technical queries using the contact form.
Our Contact details :Soundtronics LtdUnit 29 Webb Ellis Business ParkWoodside ParkRugbyWarwickshireCV21 2NPUnited Kingdom VAT Registration Number 241 9660 02
Soundtronics Ltd takes all reasonable effort to ensure that any of our products do not infringe any patents, trademarks or copyrights. Any claims to the contrary will be considered and action taken as appropriate. Soundtronics Ltd own full copyright in respect of this on-line shop. No copying in any form in part or whole of the shop is permissible unless otherwise granted in writing by Soundtronics Ltd.
Soundtronics Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service, for example we monitor which internet browser our customers use, which country the customer is from etc. All data collected is typically deleted every 14-28 days.
c. Only disclose information to third-parties for goods delivery purposes
Making A Purchase
We will automatically Email you to confirm that your order has been received, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a notification of dispatch. We have included this term to protect us in the unlikely case that a mistake has been made in pricing or we are no longer able to supply a particular product for reasons generally outside of our control. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Same day dispatch is not guaranteed although the majority of orders received by 1pm UK time are dispatched that day (Monday to Friday, excludes public holidays). Our Economy Service typically dispatches same day but allow 1-2 days depending on how busy the warehouse is. Some product lines can take longer with their lead time specified in the particular product page. Where we do not have sufficient stock to send an order complete but new stocks are expected within a few days, we may hold the order until it can be sent complete. This is especially important for international deliveries to avoid the risk of the customer being charged a second time for import duties and taxes for a back order.
Please note parcels lost or damaged in transit are where applicable covered up to a maximum value of the goods purchased. If Royal Mail / International post option is chosen, we are not able to track a missing parcel and will have to wait 15 working days (25 working days for Airmail) before it can be considered lost in the post. We recommend using Royal Mail Special Delivery, UK Carrier or International Carrier services for large and / or high value goods which also offers the advantage of consignment tracking and quicker delivery.
No responsibility can be accepted for failure to meet a delivery date. There may be periods when the shop is closed to orders for example during holiday periods, these periods will be advertised on the shop in advance.
Currently we are unable to display the physical stock level of items on the website. If we have insufficient stocks of an item to meet your order, we generally dispatch what we have with any balance placed on back order. If new stocks are due within a day or two, we may delay dispatch to allow your order to be sent complete. Out of stock items are automatically put on back order but you can cancel a back order at any time for a full refund of the outstanding items.
We do not charge any extra carriage for sending out back orders but the carriage method is at Soundtronics discretion.
All orders will be charged in £ sterling. For orders made from the UK, 20% VAT is added. Orders sent outside of the UK do not have VAT charged. Customers outside of the UK may be charged import tax and associated handling fees by the chosen carrier depending on the value of the goods and the countries own tax laws.
Credit Card Security
At the checkout stage, we will first take your address details and this is via our own 128 bit encryption secure server. You will then be transferred to the secure payment provider SagePay or PayPal. We do not get to see your card details at any time for orders placed over the internet, only the payment service providers (PSP) do and they meet the latest PCI industry standards.
Unless otherwise specified, our products are covered by a 12 month product warranty for failures due to manufacturing defects.
Product liability is not applicable for products used outside of the manufacturers intended application / operating conditions. Unless otherwise explicitly stated, no products on this website are approved for use in safety critical applications. Product liability does not extend to goods sent outside of the UK, do not order from us if this is unacceptable to you.
Valid claims under our warranty will at the discretion of Soundtronics Ltd be refunded, repaired or replaced. Products should not be returned without first contacting Soundtronics Ltd (see 'Returns' link below, any return should quote proof of purchase (typically invoice number) and include a brief reason for return. The purchaser shall ensure that any returned goods are suitably packaged and carriage paid and include any associated parts.
We cannot be held liable for consequential damage to other products should any item purchased prove to be faulty or sent in error. You are recommended to physically check any component purchased including markings, size, performance etc.. prior to use in case of a picking error on our part. Any claims for goods sent incorrectly must be notified in writing to Soundtronics within 28 days of order receipt.
If you need to reach us, please see the 'Contact Us' page below.
Orders can only be placed online.
Business Customers: This returns policy does not apply to purchases made on behalf of a business where returns for unwanted goods can only be made after prior agreement of Soundtronics Ltd.
Your rights as a consumer to return goods are protected under the UK Consumer Contracts Regulations (CCR) where the goods value is greater than £42. You may cancel an unwanted order in writing for a refund (excluding any optional shipping insurances) within 14 days following the day of receipt of the goods purchased. Cancelled goods must be returned at the purchasers expense as soon an practicable following the notification of cancellation. Goods should be returned with their original packaging along with a copy of the invoice provided at the time of purchase. Any item damaged whilst being evaluated for their suitability will no longer be covered under the CCR's. Our returns policy excludes any product especially ordered in (defined as not being listed on the Soundtronics website) or the item being identified on the website as a 'Special Order Item'). Products listed as a non-stock item with an origin from outside the UK also fall outside of the requirements of the CCR's as their pricing is subject to change due to fluctuations of the $/£ exchange rate. Any item especially modified by Soundtronics to the customers specific requirements are not covered by the CCR's, an example of this is the custom modification of products to a customer's specific requirements.
Unwanted goods returned outside of the 14 day return period without prior agreement will not be accepted.
Your statutory rights are not affected. Our aim is to provide excellent customer service, if you are not satisfied in the service provided, please contact us by post with full details to Soundtronics Customer Services, Unit 29, Webb Ellis Business Park, Woodside Park, Rugby, Warwickshire CV21 2NP, United Kingdom. We will endeavor to respond to all complaints within five working days.
Every effort is made to ensure the accuracy of all products described in this shop but minor variations in manufacture are possible These variations are not intended to lessen the described performance of the product in anyway. The purchaser shall be entitled to return the product for a full refund if Soundtronics Ltd agrees that performance is not in accordance with that specified in the shop.